Effective Date: October 17, 2026

Privacy Policy

Introduction

Troy Garage Door (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share through our website. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us about our garage door repair, installation, replacement, or maintenance services.



By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

Information We Collect

We may collect the following types of information, depending on how you interact with our website:


Personal Information


When you submit a contact form, request an estimate, or contact us directly, you may provide information such as:


  • Your name
  • Phone number
  • Email address
  • Property or service location
  • Details about your garage door service needs
  • Any other information you voluntarily provide


Technical Information



When you visit our website, certain technical information may be collected automatically, depending on the website's configuration. This may include your IP address, browser type, device information, pages visited, and general website usage data.

How We Use Your Information

We may use the information we collect to:


  • Respond to inquiries and estimate requests.
  • Contact you regarding your garage door service needs.
  • Coordinate requested services and communicate project details.
  • Operate, maintain, and improve our website.
  • Monitor website performance and troubleshoot technical issues.
  • Protect our website and business against fraud, misuse, or security threats.
  • Comply with applicable legal obligations.


We do not use information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

Contact Forms and Communications

If you submit information through a contact form or contact us by phone or email, we use the information you provide to respond to your inquiry and assist with your request.


Please avoid submitting sensitive personal information through general website forms.



If you receive communications from us, you may request that we stop sending nonessential communications, subject to applicable legal requirements and any communications necessary to fulfill a service request.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, or measure website performance.


The specific cookies and tracking technologies used depend on the tools installed on the website. You may be able to manage cookies through your browser settings or any cookie preference controls provided on the website.


Disabling certain cookies may affect some website features.



Before publication, this section should be updated to reflect the actual cookies, analytics tools, advertising pixels, and consent mechanisms used on the website.

Third-Party Services and Links

Our website may use third-party services to support website hosting, contact forms, analytics, maps, customer reviews, or other features. These providers may process information according to their own privacy policies and terms.


Our website may also link to third-party websites, including review platforms and other external resources. We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to review their privacy policies before providing personal information.



Any third-party services mentioned in this section should be confirmed against the tools actually used on our website.

How We Share Information

We do not sell your personal information for money.


We may share information when reasonably necessary to:


  • Provide website functionality or respond to your service request through service providers.
  • Maintain, secure, or improve our website and business operations.
  • Comply with applicable laws, regulations, legal processes, or enforceable government requests.
  • Protect our rights, property, safety, or the rights and safety of others.


We limit information sharing to what is reasonably necessary for the relevant purpose, subject to applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, resolve disputes, protect our legitimate interests, and meet applicable legal obligations.



The retention period depends on the type of information and the reason it was collected.

Data Security

We take reasonable steps to protect information submitted through our website against unauthorized access, loss, misuse, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.



Please contact us if you believe information you submitted through our website has been compromised.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have the right to object to or restrict certain processing activities.



To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

Children's Privacy

Our website is intended for a general audience and is not specifically directed at children. We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe a child has submitted personal information through our website, please contact us so we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or legal requirements. When changes are made, we will update the Effective Date at the top of this page.



We encourage visitors to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Troy Garage Door.


Troy Garage Door
9538 US Hwy 40
St. Jacob, IL 62281
Phone: (618) 644-6300


Additional Location:
2133 Pontoon Rd.
Granite City, IL 62040
Phone: (618) 709-7014